BinGelYour account and data · October 4, 2026
Request account deletion
You can request deletion of your BinGel (Passenger) or BinGel Driver account and associated personal data. You can also send a request without reinstalling the app or signing in.
In the app
In the passenger app, go to My account → Account settings → Delete my account. In the driver app, go to Profile → Account settings → Delete my account. Read the explanation and tap Confirm deletion request.
If you are on a registration or membership-review screen, use Delete my account on that screen. You do not need to upload documents/selfies or complete approval to request deletion. For security, you may be asked to sign in again with an email code. Complete or cancel any active trip first; if you cannot access it, use the support option below.
Without the app
Email destek@bingelapp.com with the subject BinGel Account Deletion Request. Include:
- The app you use: BinGel (Passenger), BinGel Driver, or both.
- The email address or phone number registered to the account.
- “I request deletion of my account and associated personal data.”
The button opens your email app; you send the message yourself. If it does not work, copy the address above into your email app. We may verify ownership using a secure and proportionate method. You do not need to attach an identity document or photo to your initial message. We do not ask for passwords, sign-in codes or card PINs.
What data is included?
The request covers account/contact information, profile photos, saved addresses, authentication/session links, app preferences and notification records; passenger and driver identity documents and the three verification photos; driving-licence and vehicle records; and associated trip, message, review and support data. Except for necessary retention exceptions, this data is deleted or irreversibly anonymized.
Deletion removes identity documents and verification photos, contact details, location/route details, messages and reviews. The other participant keeps only a monthly summary of completed/cancelled status and journey count. It does not contain the deleted person's name, account or journey ID, location or messages.
Timing and limited retention
Our published process provides for deletion or anonymization in active systems without undue delay, generally within 30 days after required ownership verification. Completion is communicated through the contact channel used for the request. Contact support to ask about its status.
Specific records required for tax, payment, fraud prevention, safety, an open dispute or another legal obligation may be kept with restricted access only for the applicable obligation period. They are not used for unrelated purposes. Technical backups are removed in the ordinary backup/deletion cycle. Support will explain if an active trip, open safety review or retention requirement affects processing.
Contact
Service provider: BertanWEB Yazılım
destek@bingelapp.com